Policy overview

We want all LEADROP members to be able to buy and sell on LEADROP with confidence. We want our sellers to bring great service and value to our marketplace, and we strive to protect sellers from unfair and unsafe buyer activity.

This policy outlines our expectations for buyer behavior. When buyers don't meet these standards, we encourage sellers to report the concern.

Violations of this policy may result in a range of actions, including Feedback removal, cancellation of return requests, limits on account privileges (such as use of the LEADROP Lead Quality Guarantee), limits on overall buying activity, and account suspension.

Buying behaviors we don't allow

• Not paying for items
• Making unreasonable demands
• Leaving inappropriate Feedback
• Abusing the buyer protection programs
• Misusing returns

Additional information

Acceptable buying practices include adherence to the following policies.

• Communications: Your communications with sellers—via email, LEADROP Messages or
• Community discussion boards—should comply with our member-to-member contact policy.

Lead Refunds: We may take action against a buyer if we see a pattern of excessive or invalid lead refunds. You can only request a refund or cancel a lead purchase under exceptional circumstances.

Unwelcome and malicious buying: We consider buying a lead when you have no intention of completing the transaction, or circumventing a seller's ability to sell the lead to a real buyer, to be unwelcome and malicious buying.

Fraudulent payments: You must pay for LEADROP leads using one of our accepted payment methods. We encourage sellers to report attempted fraud to us and to the police.

Contact information: All LEADROP members must keep their account details up to date. We take action when we know that a member has false or missing contact information, or if we can't contact a member because they have an invalid or dead email address.

How sellers can report policy violations

To report a buyer who may be violating our policies:
Review the relevant section of this policy (and its related policies) to make sure the buyer is really breaking the rules.
Once confirmed, report the buyer.
When we review a report of a member violating our policies, we look at the circumstances, including the members' history. We make decisions based on the evidence in the individual situation, as well as by evaluating patterns of behavior that create a negative value in the marketplace. If we aren't sure about something or can't prove it with certainty, we may not take any action. Also, because we respect our members' privacy, we can't discuss the results of any investigations.

Why does LEADROP have this policy?

We work hard to make shopping on LEADROP safe and fun. We hold sellers on LEADROP to high standards of customer service. Our selling practices policy sets out our expectations of sellers, and we hold sellers accountable to seller performance standards when buyers report a problem with a purchase. While most LEADROP buyers follow the rules, we also need to protect sellers from unsafe and unfair behavior, and from buyers who try to take advantage of our protection systems.