We want to maintain a safe, fair, and enjoyable marketplace for both buyers and sellers. If you're a buyer, we ask that you review and understand our policies, including the LEADROP User Agreement, before you buy a lead.

Our policies are intended to:

• Follow local laws and regulations
• Minimize risks to buyers and sellers
• Make sure that no one has an unfair advantage
• Create an enjoyable buying experience

Guidelines for buyers

The buying practices policy outlines the type of behavior that we don't allow from buyers—such as making unreasonable demands of a seller, or taking advantage of the LEADROP Lead Quality Guarantee.

Rules about paying

You can't use LEADROP if your account contains false contact information. Buyers and sellers sometimes need to be able to get in touch with each other, and we need to be able to contact our members.

You must pay for any lead you commit to buying. The bottom line is, don't click on “Purchase Lead” unless you mean to buy the lead.
You can only request a lead refund under specific circumstances. Learn more about canceling our requesting a refund for your lead.
Make sure that you read the listing description, what information the lead contains, and view any attachments before you purchase the lead.
Many of the problems buyers and sellers encounter are the result of simple misunderstandings about what the lead is for and what contact information is provided

You can't offer to buy leads outside of LEADROP.

Our policies don't cover items bought outside of our site. If you buy items outside of LEADROP, we don't protect you against fraud. Sellers must follow the same rule, so if a seller offers to sell you something outside of LEADROP, don't accept the offer. For more information, see our rules for everyone.

Rules about Feedback

You can't abuse the Feedback system.
This means you can't threaten to leave a seller negative Feedback if that seller won't do something that wasn't promised in the original listing. This is called Feedback extortion and is against our policy.

Also, you can't leave Feedback if you're only doing it to help increase a seller's Feedback score. This is a type of Feedback manipulation and is also not allowed.
Make sure that you understand and follow all of our Feedback policies.

If you're having a problem with a seller Be honest and have good intentions when you try to resolve a transaction problem. Learn more about what to do if the lead doesn't match the listing description.

Attempts to manipulate the LEADROP Lead Quality Guarantee are prohibited and can have serious consequences.
You can't try to contact other potential buyers to "warn" them about a seller. This is called transaction interference. If you have a concern about a seller's behavior, report it to us and we'll investigate.

If you're also a seller, please be sure to read our rules for sellers, and make sure that your listings follow our guidelines.
To learn more about our policies, see our Marketplace Policy Tutorial and other Trust and Safety tutorials.

Reporting policy violations

If you want to report a policy violation:
First, read the policy page that deals with the violation (see our rules & policies) and make sure the other member is really breaking the rules.

If you still want to report a member, go to Customer Support and select the topic that best describes the issue. We'll show you how to send us a report or contact us.
Reports of policy violations must be specific and you must submit them with the intent of addressing a known or suspected violation of our policy. False reporting of policy violations can have serious consequences.

Report a listing only once. Multiple emails about the same listing slow down our investigation. When we receive your report, we look at all the circumstances, including the member's history, before we decide whether to take action. If we aren't sure about something or can't prove it with certainty, we may not take any action. In addition, we won't discuss the results of an investigation. Learn more about our User Privacy Notice.